This Is How Drivers Really Feel About Uber
So what do drivers really think about car-hailing services like Uber and Lyft? On a recent ride in New York, I had a conversation with a driver who, under the condition of anonymity, agreed to a candid conversation about what it’s like to be a professional driver in the new age, how each of the services compare, how little quirks in the apps can go a long way towards making a driver’s life better (or worse), and why some drivers hate surge pricing just as much as passengers do.
We were kind of stuck in the yellow cab, because the yellow cab had no competitors. It was the only taxi in Manhattan. The medallion-holders and the taxi companies were treating us like slaves, and charging us $900 for weekend and $1600 for week. It was super bad. Whatever happened, it goes against the driver, they don’t give a sh*t. It was your problem, take it or leave it. If someone robs us, or someone messed up my car, they don’t give a sh*t about what happened to me.
When Uber came, the environment Uber brought was like a private car. People talk to you and they have respect. The same people use the say: “Yo, take me Brooklyn”. Then they would say: “Hi sir. How are you? I want to to go to Brooklyn.” We were so happy. Driving in Manhattan for like ten hours every day is a stressful job. We used to think, at least, we should have some respect and a nice environment. Uber gave us that.
Then Uber started that stupid rating system with different cars in different categories, and that really changed everything. This car is going to this category, that car is going to that category, and so on….